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Contact Us
How to reach our support team, what to include in your message, and how we deal with complaints.
From the game library
From the game library
How to reach us
You can reach our support team in two ways. Both go to the same people, so choose whichever suits you.
- Live chat - open the chat window on any page of the site; it is staffed 24/7.
- E-mail - write to support@casinosweetywin.co.uk from the address registered on your account with us.
What to have ready when you write
A few details let us check your account straight away instead of asking you for more information.
- Your username as it appears on your account with us.
- The game, bonus or transaction your message is about.
- The date and time you noticed it, with any error message shown on screen.
Common questions we help with
- Account and verification - registration, login problems and document checks.
- Deposits and withdrawals - pending payments, payment methods and the limits shown in your account.
- Bonuses - wagering terms, expiry and offers that did not apply.
- Technical issues - games that will not load and interrupted rounds.
- Safer gambling - deposit limits, time-outs and self-exclusion, set in your account settings.
The site is for players aged 18 and over. Free, confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
How we handle complaints
If something has gone wrong, write to support@casinosweetywin.co.uk with Complaint in the subject line and describe what happened in your own words.
We acknowledge every complaint, look into it against the records held on your account, and reply once the checks are complete. If our answer does not settle the matter, we will tell you how to take it further.
