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Cookies Policy
This policy explains what cookies are, which ones we set when you use our site and what each of them does. It also sets out how to change your choices at any time, in our cookie notice or in your browser.
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What cookies are and why we use them
Cookies are small text files that a website asks your browser to store on the device you are using. When you return to the site, your browser sends the file back to us, which lets us recognise your session and remember what you have already chosen.
We also use technologies that work in a similar way, such as local storage in your browser and pixels in the e-mails we send you. Where this policy says cookies, it covers all of them.
We set cookies for a small number of practical reasons:
- To keep your account with us secure, to keep you signed in as you move between pages and to protect the cashier against fraud.
- To remember settings you have chosen, such as your language, your display format or a notice you have already dismissed.
- To measure how the site performs, so that we can find pages that load slowly or fail and fix them.
- To meet our record-keeping duties as the holder of a gaming licence, including the checks we run when we verify an account.
- To measure our own promotional messages, where you have agreed to this.
Some cookies last only until you close your browser. Others stay on your device for a set period, which differs by cookie and is shown in the cookie notice on the site.
The types of cookies we use
We group our cookies into four categories. The cookie notice on the site uses the same four names, so you can match what you read here to the switches you see there.
Strictly necessary cookies
These cookies make the site work. Typical purposes include holding your session open while you play, spreading traffic across our servers so that pages keep loading, and remembering that you have passed a security step so we do not ask again on every page. Because the site cannot function without them, they are set without asking for your consent and cannot be switched off in our cookie notice.
Performance and analytics cookies
These cookies tell us how the site is used, in aggregate. They let us count visits, see which pages are opened most often, record errors and measure how long a page takes to load. The reports we see describe groups of players rather than named individuals, and we do not use them to decide anything about your account.
Functionality cookies
These cookies remember choices you make so that the site behaves the way you left it: your chosen language, the way you prefer game lists to be sorted, whether sound is on or off, and the fact that you have already read a message. If you turn them off, the site still works, but you will need to set your preferences again on each visit.
Marketing cookies
These cookies help us measure our own advertising and limit how often you see the same message. They can record that you arrived from a particular campaign, or show us that an advert led to a visit. We set them only if you accept them in the cookie notice, and you can withdraw that acceptance at any time.
| Category | Main purpose | Set only with your consent |
|---|---|---|
| Strictly necessary | Sign-in, session, payments, security | No, required for the site to work |
| Performance and analytics | Usage figures, errors, page speed | Yes |
| Functionality | Saved preferences and display settings | Yes |
| Marketing | Measuring and capping our own adverts | Yes |
How to manage your cookie choices
In the cookie notice on our site
- Open the cookie notice from the footer of any page.
- Use the switches to accept or refuse each category other than strictly necessary cookies.
- Save your choice. We record it and apply it from your next page load.
- Return to the same notice whenever you want to change it. Your most recent choice replaces the earlier one.
In your browser settings
Every major browser lets you block or delete cookies from its settings or privacy menu. You can usually refuse all cookies, refuse only third-party cookies, delete what is already stored, or ask the browser to clear everything when you close it. Menu names differ between browsers and versions, so use the help pages built into the browser you are using.
Settings apply to one browser on one device. If you use a phone and a laptop, you will need to set each one. Clearing cookies also clears the record of your cookie choice, so our notice will appear again.
What happens if you block them
You are free to refuse any cookie that is not strictly necessary, and nothing about your account changes if you do.
Blocking cookies altogether is different. Because the strictly necessary set carries your session, the site may not work fully. In practice, the following problems are common:
- You cannot sign in at all, or you are signed out again as soon as you open a new page.
- Games fail to load, or a round does not finish correctly and has to be settled by our support team.
- Deposits and withdrawals cannot be completed in the cashier, because the payment step loses your session.
- Your account pages do not display correctly, including the limits shown in your account.
- Preferences reset on every visit and notices reappear each time.
How to reach us about cookies
If you want to know more about a particular cookie, ask us to explain a category, or make a request about the personal data a cookie holds, write to support@casinosweetywin.co.uk or use the live chat on the site. Tell us which browser and device you are using, so that we can look at the right settings with you.
Our site is for adults aged 18 and over. Cookies also carry the safer gambling tools in your account, so deposit limits, time-outs and self-exclusion keep working while you browse. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop offers self-exclusion across licensed online operators.
We update this policy when the cookies we set change. The current version always appears on this page, and we will ask for your consent again where a change means we need it.
