Terms & Conditions

These terms set out the agreement between you and Sweety Win Casino when you open an account, add funds and play our games. Please go through them together with our privacy policy and the terms of any offer you take part in.

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Accepting these terms and how they can change

By registering an account, making a deposit or playing any game on this site, you confirm that you have read these terms and agree to be bound by them. If you do not accept them, please do not use your account.

These terms apply alongside the rules of each game, our privacy policy and the terms of any promotion you take part in. Where the terms of a single offer differ from these general terms, the offer's terms apply to that offer only.

We may update these terms, for example to reflect changes in the law, in regulatory requirements, or in the games and payment methods we offer. Where a change is material, we will tell you by e-mail or by a notice in your account before it takes effect, and the date of the latest update is shown at the top of this page. If you do not accept an update, you may ask us to close your account and take out any available balance, subject to the checks described below.

Eligibility and your account

Age and residence

You must be 18 or over to hold an account or place a stake. We check the age of every customer and may suspend play while a check is outstanding. Where an account holder turns out to be under 18, the account is closed and any winnings are void. Accounts are intended for residents of the United Kingdom, and you are responsible for making sure that online gambling is lawful where you are when you play.

One account per person

Each person may hold one account only, in their own name, and accounts cannot be transferred, sold or shared. Where we find duplicate accounts, including accounts linked by shared payment details, device or address, we may close the duplicates and withhold any bonus and winnings generated through them.

Your details and your login

The information you give us must be true, complete and your own, and you should keep it up to date in your account. You are responsible for your password and security details: do not share them, and tell us by live chat or at support@casinosweetywin.co.uk if you think someone else knows them. Activity carried out through your login is treated as your own unless we have agreed otherwise.

Verification and source-of-funds checks

We hold a gaming licence and are required to know who our customers are. Before your first withdrawal is paid, and at other points while your account is open, we check your identity, age and address. Play or withdrawals may be limited while a check is outstanding.

Documents can be uploaded in the verification area of your account or sent to support@casinosweetywin.co.uk, and we may also carry out electronic checks using data available to us. Where we are required to ask, we will request information about the source of the funds you gamble with, and the account may be held until that information reaches us.

Check	When it applies	What it usually involves
Age and identity	At registration and before a first withdrawal	Name, date of birth and photo identification
Address	Before a first withdrawal, or if your details change	A recent document showing your name and current address
Payment method	When a new method is added to your account	Confirmation that the card or account is in your name
Source of funds	Where we are required to ask	Information about where the money you deposit comes from

Deposits, withdrawals and bonuses

Paying in

You may deposit using the methods shown in the cashier, which must be in your own name. Minimum and maximum amounts, processing times and any charges set by your provider are shown there at the time you pay. Gambling on a credit card is not permitted, and your balance does not earn interest.

Taking money out

Withdrawal requests are made in the cashier. Where possible we return funds by the method you used to deposit; where that is not possible, we pay to another method in your own name. A request is processed once any outstanding checks are complete, and the limits and expected timescales that apply to your account are shown in the cashier. We may hold a request while we complete a check or where we suspect fraud or payment abuse.

Bonuses and promotions

Each offer is published with its own terms, which form part of these terms and usually cover:

the wagering requirement and how different games contribute towards it
the maximum stake allowed while bonus funds are in play
how long the bonus, any free spins and any winnings from them remain valid
any cap on the amount that can be withdrawn from a bonus
whether the offer is limited to one per person, household or payment method

Offers are intended for ordinary play. Where we see duplicate accounts, group play, low-risk or hedged staking purely to clear wagering, or software used to automate play, we may remove the bonus and any winnings from it and withdraw access to future promotions. Funds you deposited yourself are not affected.

Safer gambling tools, closures and suspensions

Tools in your account

Your account includes deposit limits, loss and session limits, reality checks, a time-out for a short break and self-exclusion for a longer one. A lower limit takes effect straight away; an increase takes effect after a cooling-off period. During a self-exclusion the account is closed for the period you choose and we send you no marketing.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from licensed online gambling sites in Great Britain in one step; while a GamStop registration is active, we cannot open or re-open an account for you.

Closing or suspending an account

You may close your account at any time by asking us in live chat or at support@casinosweetywin.co.uk, and we pay out any available balance once the usual checks are complete. We may suspend or close an account where:

a verification or source-of-funds check cannot be completed
the account has been inactive for a long period, after we have written to your registered e-mail address
we are required to by law or by the terms of our licence
you have given us false information or broken these terms, including through fraud, collusion or playing on behalf of someone else

Where we close an account for a breach, we return deposited funds that are not subject to a lawful hold and may withhold bonus funds and winnings connected with the breach.

Complaints, liability and governing law

If you are unhappy with something

Contact live chat or write to support@casinosweetywin.co.uk with your username, the date and a short description of what happened. Complaints are looked into in the order they reach us and we reply within a reasonable time, telling you if we need longer. If we cannot settle the matter between us, you may take it to the independent dispute resolution service that applies to your account; our final response explains how, and the service is free for you to use.

Our liability

We take reasonable care to keep the site and the games working properly, but we cannot promise uninterrupted service. Where a game or a payment malfunctions, the affected round is void and stakes are returned, and an obvious pricing or display error does not create a right to winnings. So far as the law allows, we are not responsible for losses that were not foreseeable, for lost profits, or for problems caused by your own device or connection. We do not limit liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

Governing law

These terms, and any dispute arising from them, are governed by the laws of England and Wales. Nothing in them removes a protection you have under consumer law that cannot be excluded. If part of these terms is found to be unenforceable, the remaining parts continue to apply.