Privacy Policy | Sweety Win Casino

What personal data we collect

We collect personal data when you register, when you use the site, when you contact us and when we are required to check who you are. The categories below cover everything we normally hold about a player.

Account and contact details

Your name, date of birth, residential address, e-mail address and mobile number.
Your username, password and any two-step security settings on the account.
Your marketing preferences and the safer gambling limits shown in your account.
Your contact history with us, including live chat transcripts and e-mails.

Identity and age verification documents

Photo identification, such as a passport or driving licence.
Proof of address and proof that a payment method belongs to you.
Where required, information about the source of your funds, and the results of the checks our verification partners carry out.

Transactions and play

Deposits, withdrawals, bonuses, wagers and the balance held in your account.
The payment methods on file, held in the masked form shown in the cashier.
Session times, the games you open and any limits, time-outs or exclusions applied.

Device and usage data

IP address, the approximate location taken from it, device type, operating system and browser.
Log records of how you move through the site and the actions you take on it.
Cookie and similar identifiers, as set out in our Cookie Policy.

Why we use your personal data

We use your data only for purposes connected with running a gambling account and meeting the duties that come with holding a gaming licence.

To open, run and close your account, process payments and pay out winnings.
To confirm that you are 18 or over and that you are the person you say you are.
To prevent, detect and look into fraud, collusion, bonus abuse, chargebacks and money laundering.
To meet our legal and regulatory duties, including record-keeping and responding to lawful requests.
To apply the deposit limits, time-outs and self-exclusions you ask for, and to act where we see signs of harm.
To answer your questions by e-mail or live chat and to look into any complaint you raise.
To send offers and site news where you have opted in, and to keep the site secure, stable and working properly.

We do not sell or rent your personal data. When we no longer need data for one of these purposes, we stop using it for that purpose.

The legal bases we rely on under UK GDPR

UK data protection law requires us to have a legal basis for each use of your data. In plain words, these are the bases we rely on.

What we use your data for	Legal basis	What that means
Running your account, taking payments and paying out winnings	Performance of a contract	We need your data to provide the account and services you asked for under our terms and conditions.
Age and identity verification, fraud and anti-money laundering checks	Legal obligation	We are required to carry out these checks and keep records of them, and we cannot run an account without them.
Safer gambling tools and contact about your play	Legal obligation and legitimate interests	We must protect players from harm, and we have a clear interest in keeping play safe and fair.
Site security, fault fixing and decisions about our games and pages	Legitimate interests	We use as little data as possible to keep the site safe and working well, and you can object to this use.
Offers by e-mail, SMS or push message	Consent	We send these only if you opt in, and you can opt out at any time without any effect on your account.

Where we rely on consent you may withdraw it at any time in your account settings or by writing to us. Withdrawing consent does not affect use of your data that has already taken place, or data we must keep for legal reasons.

Some documents you send us, and some information about how you play, are more sensitive than ordinary account details. We handle that information with extra care and use it only for the purposes set out above.

Who we share your personal data with

We share data only where it is needed for a purpose described in this policy, and only with parties who are bound to keep it confidential and to act on our instructions.

Payment providers and banks, so deposits, withdrawals and refunds can be completed.
Identity-verification and age-verification partners, who check the details and documents you give us.
Fraud-prevention and anti-money laundering partners, including databases shared across the industry.
Game suppliers and platform providers who deliver the games and the account system behind the site.
Hosting, security, analytics, support and messaging providers who work on our behalf.
Self-exclusion schemes, where you ask to be excluded or where your registration must be passed on.
Regulators, law enforcement, courts, tax authorities and our professional advisers, where the law requires or permits it.

Some of these parties operate outside the United Kingdom. Where data leaves the UK, we rely on the safeguards recognised under UK data protection law, such as approved contract terms, so that your data keeps a similar level of protection.

How long we keep your personal data

We keep your data for as long as your account is open and, after it closes, for the period that the law and our licence conditions require. We do not keep it for longer than we need.

Account, transaction and verification records: held while the account is open, then for the retention period set by law.
Safer gambling and self-exclusion records: held for at least the length of the exclusion and the period required after it.
Support and complaint records: held long enough to show how the matter was handled and to deal with any follow-up.
Device and log data: held for a shorter period, unless it forms part of a security or fraud investigation.

Once a retention period ends we delete the data or anonymise it so it can no longer be linked to you. If you are self-excluded, we keep the minimum data needed to stop the account being reopened and to prevent a new one being opened.

Your rights, cookies and how to reach us

The rights you hold

Access - ask for a copy of the personal data we hold about you.
Correction - ask us to fix data that is wrong or incomplete.
Erasure - ask us to delete data we are not required to keep.
Restriction and objection - ask us to pause our use of your data, or object to use based on legitimate interests or marketing.
Portability - ask for the data you gave us in a portable format.
Withdrawing consent - switch off offers at any time in your account or by writing to us.

How to make a request or a complaint

Write to support@casinosweetywin.co.uk, or use the live chat on the site, and tell us which right you wish to use. We may ask you to confirm your identity first, so that we never release your data to anyone else. We reply within the time allowed by UK data protection law and will tell you if we need longer and why. If you are unhappy with our answer, raise it with us first; you may then complain to the Information Commissioner's Office, which is the UK regulator for data protection.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and understand how our pages are used. You can accept or refuse non-essential cookies when you first visit and change that choice later in your browser or in the cookie settings on the site; our Cookie Policy explains each category in more detail.